ABOUT FIRST EMERGENCY RESTORATION
FIRST Emergency Restoration was built for one purpose: to be the company New York property owners call when the stakes are highest — and to be worth that call. We bring certified expertise, direct accountability, and full-service capability to every fire, water, mold, storm, and environmental restoration engagement we take on.
IICRC Certified. BBB Certified. No Subcontracting. Ever.
IICRC
Certified
BBB
Certified
Licensed &
Insured
Works With
All Insurance
24/7 Emergency
Response
Safety
Guaranteed
FIRST Emergency Restoration is a full-service property damage restoration and environmental services company serving residential and commercial properties across New York City and the Tri-State Area. We specialize in fire damage restoration — the most complex, highest-stakes restoration work a property can require — alongside the full range of water, mold, storm, smoke, and environmental services that New York properties face.
We are not a general restoration franchise. We are not a referral network. We are not a company that takes your call and hands your property off to a subcontractor you’ve never met. Every technician who responds to a FIRST Emergency Restoration engagement is a certified, trained, and accountable member of our own team — IICRC certified, fully insured, and prepared to take complete responsibility for the job from the first call to the final walkthrough.
The New York City property market is unlike any other. Co-op and condo buildings with multi-layer insurance structures. Pre-war brownstones with century-old construction. High-rise residential towers where a single pipe failure floods twenty floors. Commercial buildings with environmental compliance obligations built into every renovation and restoration. We built FIRST Emergency Restoration to handle the full complexity of this market — with the certification depth, equipment capacity, and insurance expertise that New York property owners and commercial clients deserve.
We provide the complete scope of property damage restoration and environmental services — with fire damage restoration as our flagship discipline, followed by the full service stack that New York properties require:
NYC & TRI-STATE EMERGENCY RESTORATION
The Institute of Inspection, Cleaning and Restoration Certification sets the professional standard for restoration work. Every FIRST Emergency Restoration technician is IICRC certified — not just company-level accreditation, but individual technician certification on every job.
Better Business Bureau certification reflects our verified commitment to honest, accountable business practices. It is the trust signal that tells clients — before they call — that FIRST Emergency Restoration operates with integrity.
We do not subcontract any portion of our work to third parties. Every technician, every crew, every job is FIRST Emergency Restoration personnel. You hire us — you get us.
Fully licensed and insured in New York, New Jersey, and Connecticut. For environmental services including asbestos and lead paint abatement, all work complies with NYC DEP, EPA, and applicable state regulations.
We work directly with every major property insurance carrier — homeowner's, commercial property, renter's, landlord, flood, and specialty policies. We handle documentation and adjuster communication from day one.
Every call reaches a real FIRST Emergency Restoration team member — not a call center, not voicemail, not an answering service. When you have an emergency, the first voice you hear is ours.
Our approach is built around one principle: complete accountability. From the moment you call through the final walkthrough, FIRST Emergency Restoration owns every step of the process.
In property emergencies, every hour matters. Soot corrodes metal within hours of a fire. Mold begins developing within 24 to 48 hours of untreated water damage. Smoke penetrates building materials more deeply with each passing day. We dispatch within 60 minutes because the cost of delay — to your property and your insurance claim — is measurable.
We produce carrier-ready documentation from the first hour on-site — before your insurance carrier's adjuster has conducted their initial assessment. This documentation protects your claim position and ensures the full scope of your loss is on record from day one.
NYC's property environment is genuinely complex. Co-op insurance structures. Pre-war construction materials. Multi-unit building coordination. Environmental compliance requirements. We invest in the specific expertise each of these scenarios requires — because generic restoration approaches produce substandard outcomes in this market.
We communicate clearly at every stage — with you, with your insurance carrier, and with your building management where applicable. You are never left wondering what is happening with your property or your claim.
Call FIRST Emergency Restoration any time of day or night. A real team member answers. A certified crew dispatches. We handle everything from there.
