# 1
Live Answer — Always
A real FIRST Emergency Restoration team member picks up the moment you call. We do not use a call center or answering service. You speak directly to someone who is dispatching crews.
24 hours a day. 7 days a week. 365 days a year. Including every holiday.
When you call FIRST Emergency Restoration, a real team member answers — not a call center, not voicemail, not an answering service. We gather your details and dispatch a certified crew immediately. Your emergency response begins the moment you make contact.
IICRC
Certified
BBB
Certified
Licensed &
Insured
Works With
All Insurance
24/7 Emergency
Response
Safety
Guaranteed
(000) 000-0000
email@ferestoration.com
Form Below
A real FIRST Emergency Restoration team member picks up the moment you call. We do not use a call center or answering service. You speak directly to someone who is dispatching crews.
We ask for your property address, the type of emergency, and a brief description of the situation. This takes about 60 seconds and allows us to dispatch the right crew configuration for your specific damage type.
We dispatch the nearest certified FIRST Emergency Restoration crew to your location while you are still on the call. You receive an estimated arrival time before you hang up.
Our target response time is 60 minutes to most NYC metro addresses. We confirm our ETA on dispatch and update you if anything changes en route.
On arrival, our team assesses safety, identifies all damage categories, and begins immediate action to prevent further loss — securing the property and documenting everything before restoration work begins.
From assessment through complete restoration, FIRST Emergency Restoration owns every step. No subcontracting. No handoffs. One team, full accountability.
For non-emergency restoration inquiries — assessment scheduling, estimate requests, commercial project consultations, and environmental services planning — use the form below. We respond within 2 business hours during normal business hours.
For all property emergencies, call (000) 000-0000 immediately.
A: Yes. Every call to FIRST Emergency Restoration reaches a live team member — 24 hours a day, 7 days a week, including every holiday. We do not use an answering service or call center after hours. The person who answers your 3 AM call has the same ability to dispatch a certified crew as the person who answers your noon call.
A: Tell us your property address, the type of emergency (fire, water, mold, storm, or other), and a brief description of what you’re seeing. That is enough for us to dispatch. You do not need to have your insurance information ready when you call — we can gather that after our crew arrives. Getting a team to your property is the priority.
A: No. Call us first. We begin documenting your damage from the moment we arrive — creating the evidentiary record your insurance claim will depend on. Calling your carrier first does not improve your claim outcome. Having a certified restoration team on-site documenting damage before the carrier’s adjuster conducts their initial assessment does. We will help you notify your carrier after our crew is en route.
A: FIRST Emergency Restoration serves all five NYC boroughs, Long Island (Nassau and Suffolk counties), Westchester County, the Hudson Valley, Rockland County, New Jersey, Connecticut, and Pennsylvania. If you are within the greater New York metropolitan area, call (000) 000-0000 and we will confirm availability for your specific location.
A: Yes — commercial and multi-unit building restoration is a significant part of what we do. We deploy the crew and equipment capacity for large building fire events, multi-floor water damage from sprinkler activations, building-scale mold remediation, and commercial environmental services. For commercial property managers and building owners, we can discuss a preferred vendor program that establishes FIRST Emergency Restoration as your primary restoration contact.